Industrial Control Software, the producers of the IMAC alarm management suite of software products have just announced the launch of a new free technical support hotline for their customers. The service which is based on the Skype VoIP service will allow IMAC Users with a Skype handset to make free calls direct to the IMAC Technical Support Team.

Internet Voice, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular phone line.

With IMAC systems installed all over the world in industries ranging from Oil & Gas to Pharmaceutical and Power, ICS believe that good after-sales support is a critical part of providing alarm management solutions.

The service will be phased in from April 2006 with all customers who renew their support contract being sent a free VoIP handset to allow them to access the service. The VoIP software is available as a free download from the Skype website.

John Speedie, ICS’s Managing Director said, “We pride ourselves in offering new and innovative ways of maintaining the high levels of satisfaction our customers have come to expect. This new Hotline is just one example of how we use the latest developments in technology to ensure our customers receive a first class service.”

The IMAC products which are used extensively in process plants to improve efficiency and increase overall safety by improved alarm handling, have become an industry standard in the alarm management arena.